Credit Cards & other payments methods and service charges

For orders with a total value of up to C$1,600, including applicable taxes, we accept:

• Visa
• Mastercard
• Visa Debit
• PayPal

For orders exceeding C$1,600, including applicable taxes, payment may be made using:

• Interac e-Transfer
• Wire transfer
• Certified company cheque in Canadian or U.S. funds

All prices on our website are listed in Canadian dollars (CAD).

The amount shown in another currency may vary due to exchange-rate changes. The conversion rate used by your bank, credit-card issuer, or payment provider may differ from rates displayed elsewhere.

Your financial institution may also apply its own foreign-exchange or international transaction fees.

Max Water does not add a separate surcharge for using an accepted credit card to complete an eligible purchase.

Any currency-conversion, foreign-transaction, or other fees charged by your bank or card provider are separate from Max Water and remain the responsibility of the cardholder.

When paying by credit card, the purchaser’s name and billing information must match the information registered with the credit-card issuer.

Additional verification may be required when the shipping address differs from the billing address or when an order triggers a security review.

Shipping-address changes are generally not permitted after an order has been submitted because they may create payment-verification and fraud-prevention concerns.

If you notice an error, contact us immediately. We cannot guarantee that an address can be changed once processing or shipment preparation has begun.

Some orders may require additional review to help confirm that the authorized purchaser placed the order.

Verification may be required when:

• Billing information does not match the card issuer’s records.
• The billing and shipping addresses are different.
• Order information is incomplete or inconsistent.
• The order value or activity triggers a security review.
• Additional confirmation is requested by the payment processor.

We may contact the purchaser by phone or email to request confirmation. Verification does not necessarily mean that fraud has occurred.

Orders are processed after payment has been received and successfully verified.

Payments made by e-Transfer, wire transfer, or certified cheque may require additional time to be received, cleared, and matched to the order.

Product availability is not guaranteed until payment and any required verification have been completed.

The timing of authorization and capture may depend on the checkout process, payment provider, and order status.

A temporary authorization may appear before the final charge. The completed charge will be handled according to the payment process used for your order.

An unpaid order may be placed on hold while payment is pending.

We reserve the right to cancel an order if payment is not received within five calendar days. Products associated with an unpaid order may be released and made available to other customers.

We reserve the right to hold, decline, or cancel an order when payment cannot be verified, required information is incomplete, a product is unavailable, pricing or listing information contains an error, or the order presents a security or fraud concern.

If an order is cancelled after payment has been collected, any applicable refund will be issued according to the original payment method and our refund procedures.