- Inspect your package carefully upon arrival,
If there is any damaged part, missing OR defective
parts, we must receive a written notice via e-mail within 24 hours and the item has to be in the original wrapping, The defective item(s) has to be in their original nylon wrapping upon the claim, some pictures may be required. We will not
cover any replacement or broken parts after installation. In the case of the
buyer incorrectly installing the parts/units, or not conforming to our product
requirements, we will not offer any warranty and will not be liable for any
- We apologise for this inconvenience but due
to the number of inexperienced buyers attempting to repair their own equipment
we have had to resort to this policy.
- We strongly recommend you to have the system
that you purchased, installed by a professional or a knowledgeable person, in
order to protect yourself from any losses.
- Shipping costs to and from Max Water, of products to be considered for warranty, shall be borne by the buyer unless otherwise specified in the warranty conditions listed above.
- Any costs associated with the removal or installation of the product for warranty consideration shall be borne by the buyers. Please note that some of our systems are designed as DIY - do it yourself, therefore there should not be any costs associated with removal or installation of these systems.
We want you to be 100% satisfied with
your shopping; you may return the item within 14 days of purchase as long as
the item has not been removed from the original packaging. Once the item is
removed from the original packaging and installed in your application, it
cannot be returned.
If you wish to return an item within 14 days of your
purchase, you may do so and receive a refund according to the terms listed
below, or a credit toward the purchase of another item.
merchandise must be unused in the original condition and original packaging. There
is no return credit for shipping charges. MaxWaterFlow.com will not accept any
returns after 14 days from the purchase date for any reason.
If you wish to return an item, please
contact us first by email. Please provide us your order number, first and last
name, a reason for the return of the item back. If approved, you will receive an
RMA number must be written on the return shipping label. Return shipments
should be directed to the following address:
Max Water Flow
51 Caldari Road, Unit 2,3B
Concord, ON L4K 4G3
Refund will be issued when we receive and examine
the returned items. Unauthorized returns or items returned used, damaged, or
not in their original condition and packaging may result in a delayed credit,
partial credit or refusal of the returned items as listed in the details below.
Return Policy Template
Item Return Credit Conditions
Closed Box / Customer's Mistake
Customer covers all Shipping charges
Closed Box / Vendor Mistake
We cover all shipping charges
Open Box/ Customer Mistake, Product Not Installed
The customer covers all Shipping charges.
Open Box/ Defect, Product Not Installed
Vendor Pays Shipping
Open Box/ Defect, Product Installed
No Return Credit
Open Box/ Vendor Mistake
Vendor Pays Shipping
Open Box/ Customer Mistake, Product Installed
No Return Credit
For free shipping items, the customer has to cover
the original shipping cost.
All returns are carefully inspected upon receipt.
Refunds are administered based on the returned item's condition.
Products must be in the original packaging. The product and the packaging must
arrive in brand new condition without any damage or markings on the packaging
so that the product can be resold.
maxwaterflow.com reserve the sole right to
determine, at their discretion, the fair refund amount based on the condition
of the item being returned.
MaxWaterFlow.com will be as fair as
possible in determining variable refunds.
If, though, the refund amount isn't acceptable to you, you have the option to
pay a shipping charge and have the item sent back to you. Usually, the deduction will be between 15 to 30% and depend on the customer address or item location we shipped to.
MaxWaterFlow.com will give their full cooperation when determining a product's return eligibility, and expects the same level of cooperation from their customers. If the customer refuses to cooperate with the company, MaxWaterFlow retains the right to not cover the shipping cost of any products sent back to the company without following proper protocol.
All returns made to MaxWaterFlow must follow the rates outlined in the company's policy. No exceptions.
Customers are responsible for making sure their purchased product is working as intended and without damages. MaxWaterFlow will not cover the shipping costs of any products returned reported as defective, incorrect order, etc. after the product has been installed.
if the shipment return back from outside of Canada, the sender is responsible for all returns and clearing agency cost, customer clearance and taxes, if the sender did not cover that, we will deduct all the extra charges from the customer during the refund.
A minimum 10% Restocking Fee will apply if the Customer did not protect the item properly well during the return process and in case of shipping damages caused, we evaluate the damage with the carrier and then report the buyer to file a claim for the damage. in case you are returning the item because there was damage in it and you failed to report us first, you can ask later ( after the return) that it was damaged since you received it, when you received any damaged item we file a claim immediately with the shipper and solve your problem.
The buyer will be fully responsible for the return cost if received a damaged item(s) and refuses to get a replacement or exchange and at this point the will be considered as a buyer return.
Customers; always buy shipping insurance when you ship the item back to us so the insurance can cover the shipping damage) follow the standard wrapping protection so the carrier will accept your claim.
If freight is being returned after it
has been received by the customer, the customer will be responsible for any damage to
freight at cost.
We are not responsible for the Canadian side brokerage fees for international returns, ask you, shipper, to cover that when you are printing the shipping label.
If you are returning a product because we made an error in your order, we will
send you the correct item once receive the wrong item at no additional shipping
cost, and we will pay up for return shipping via Regular Ground with proof of
shipping cost "receipt copy".
Deliveries refused for reasons other than shipping the damage will be handled the same as a return.
Special custom made or build systems
are subject to an additional 15% to 25% management & restocking fees from the day
the customer places the order regardless of the system shipped or still in our
Max Water do not cancel any order as per customer request by email or phone call. If you have made a wrong order please contact us only here please click here , rest email will do not respond to any email afterwords.