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Shipping & Return Policy

For our return policy, please follow this link.

Shipping Information

Most items ship with FedEx, UPS, Canada Post, USPS, or other available carriers. We may switch carriers at the time of shipping based on delivery time, service availability, and shipping cost.

Please always select the lowest available shipping cost at checkout. If we switch carriers, no refund will be issued for the shipping difference. We use multiple carriers because some carriers are more competitive in certain areas than others.

USA Buyers

Customers are responsible for all applicable import taxes, customs duties, brokerage fees, or other charges that may apply to United States orders.

If the buyer refuses the package, the buyer will be responsible for the original shipping cost, return shipping cost, and any duties, taxes, or fees charged to us by the carrier.

Shipping Policies

  • Orders cannot be cancelled after they have been processed.
  • We charge actual shipping rates, including insurance, with no profit margin.
  • Orders with free shipping are excluded from certain postal codes and high-cost shipping areas.
  • If an additional surcharge applies, we will contact you by email or phone before processing your order.
  • Free shipping items are excluded from the total shipping cost calculation for orders.
  • Orders are generally shipped within 1 to 3 business days after payment is received.
  • Tracking numbers are generally provided within 24 to 48 hours after the order has shipped.
  • The delivery date depends on the shipping service selected and is calculated from the carrier pick-up date.
  • The buyer is responsible for providing the correct delivery address.
  • If the carrier cannot deliver due to an incorrect address, the buyer is responsible for all shipping and return costs.

Remote & High-Cost Shipping Areas

Free shipping is not available to certain remote, rural, or high-cost delivery areas in Canada and the United States. Orders shipping to the postal code prefixes or regions listed below may be subject to additional shipping charges.

If a surcharge applies, our team will contact you with a shipping quote before processing your order.

Canada

Newfoundland & Labrador

  • A0K
  • A0N
  • A0P
  • A0R
  • A0T

Quebec Remote Regions

  • G0G
  • G0H
  • G0J
  • G0M
  • G0W
  • G4T
  • J0M
  • J0W
  • J0X

Northern Ontario

  • P0A
  • P0B
  • P0L
  • P0M
  • P0N
  • P0T
  • P0V
  • P0X
  • P0Y

Manitoba Remote Areas

  • R0B
  • R0C
  • R0E
  • R0G
  • R0H

Saskatchewan Remote Areas

  • S0E
  • S0H
  • S0J
  • S0K
  • S0L
  • S0M
  • S0P

Alberta Remote Areas

  • T0H
  • T0K
  • T0P
  • T0V

British Columbia Remote Areas

  • V0C
  • V0E
  • V0G
  • V0J
  • V0K
  • V0L
  • V0T
  • V0V
  • V0W

Territories

  • X0A
  • X0B
  • X0C
  • X0E
  • X0G
  • Y0A
  • Y0B
  • Y1A

United States

Free shipping is not available to the following U.S. regions:

  • Alaska (AK)
  • Hawaii (HI)
  • Puerto Rico (PR)
  • Guam (GU)
  • U.S. Virgin Islands (VI)
  • American Samoa (AS)
  • Northern Mariana Islands (MP)

Important

The above list is provided as a general guide only. Shipping carriers may classify additional postal codes, ZIP codes, cities, or regions as remote, extended, or high-cost service areas. We reserve the right to request additional shipping charges for any destination where carrier surcharges apply.

If the customer declines to pay the additional shipping charges, the order may be cancelled, and applicable payment processing or administrative fees may be deducted from the refund.

Tracking Link Not Working?

If your tracking link is not working, please compare your tracking number with the examples below and click the correct carrier link.

Carrier Tracking ID Example Character Count Tracking Link
Canpar D57600XXXXXXXXXXXXXXXX 22 Click Here
Purolator 33XXXXXXXXXX 10 Click Here
GLS WXXXXXXX 8 Click Here
Canada Post 7291XXXXXXXXXXXX 16 Click Here
FedEx 78XXXXXXXXXX 12 Click Here
UPS 123XXXXXXXXXXXXXX 17 Click Here
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