Warranty Overview

Unless otherwise stated, Max Water® warrants eligible new water systems against manufacturing defects for one year from the original consumer purchase date.

Repairs performed by Max Water® are covered for 90 days unless otherwise stated.

The warranty applies only to the original direct purchaser and is subject to all exclusions, requirements, and limitations listed in this policy.

Professional Installation Recommendation

We strongly recommend that water filtration systems, reverse osmosis systems, whole-house filtration systems, UV systems, pumps, pressure controls, and other plumbing equipment be installed by a licensed plumber or qualified professional.

Proper installation helps protect the system, surrounding property, and warranty eligibility.

Warranty Coverage

• Eligible manufacturing defects in new Max Water® water systems during the stated one-year warranty period.
• Parts and in-shop labor when Max Water® determines that a covered manufacturing defect exists.
• Repair or replacement, at the discretion of Max Water®, when a covered defective product is returned freight prepaid.
• Coverage through the remainder of the original warranty period for an approved repair or replacement.

The warranty covers only the work and items expressly described in this policy. It does not include removal, installation, travel, on-site labor, plumbing work, electrical work, water damage, property damage, lost production, or other related costs.

Limited Component Warranty Periods

Claims submitted after the applicable component warranty period may not be accepted.

Products and Components Not Covered

Unless a separate written warranty specifically states otherwise, the one-year system warranty does not apply to consumable items, service items, or components subject to normal wear.

• Replacement filters and inline filters
• Reverse osmosis membranes
• Filter media and bulk media
• Mixed-bed deionization resin
• Water-softening resin
• Nitrate-removal resin
• Iron-removal media
• Siliphos or phosphate anti-scale media
• Iron and manganese filtration media
• Reverse osmosis storage or reservoir tanks
• Permeate pumps
• Booster pumps outside their stated limited warranty
• Transformers and power adapters outside their stated limited warranty
• UV bulbs and quartz sleeves outside their stated limited warranty
• O-rings and seals
• Fittings, valves, and pressure-control regulators
• Filter housing sump cracks or physical damage
• Filter housing head-port or connection-thread damage
• Products with missing, altered, damaged, or illegible identification labels

Warranty Exclusions

The warranty does not cover damage, failure, reduced performance, or other problems caused by any of the following:

• Normal wear and tear
• Misuse, neglect, abuse, misapplication, or accidental damage
• Incorrect installation or operation
• Installation by anyone other than a certified professional plumber when professional installation is required
• Excessive force or torque applied to fittings, filter housings, ports, threads, valves, or other parts
• High or uncontrolled incoming water pressure
• Incorrect booster-pump position, orientation, direction, plumbing, electrical connection, or operating location
• Alteration, disassembly, modification, or repair without prior authorization from the Max Water® technical team
• Accessories, components, or fittings not sold or approved by Max Water®
• Incorrect use or misapplication of Max Water® accessories
• Fire, excessive heat, freezing, external water exposure, flooding, oils, chemicals, other liquids, insect infestation, or environmental intrusion
• High humidity, including environments at or above approximately 50% humidity when the component is not designed for that environment
• Acts of God or other events beyond reasonable control
• Products purchased, shipped, used, or serviced outside Canada or the United States
• Products returned without valid proof of original purchase

Water Quality and Product Performance

Water quality, chemistry, pressure, temperature, hardness, TDS, iron, manganese, sulfur, sediment, chlorine, bacteria, and other conditions can vary by location and may change over time.

Recommendations provided by a Max Water® representative regarding filter selection, media type, system configuration, or installation do not extend, replace, or modify this warranty.

Max Water® is not responsible for performance issues caused by changes in source-water chemistry, incorrect system sizing, untreated contaminants, incompatible operating conditions, or failure to maintain the system.

Reporting Leaks, Pressure Loss, or System Failure

Leaks, unusual noises, pump problems, pressure loss, damaged parts, or other system failures must be reported immediately for technical guidance.

Do not continue operating a system that is leaking, damaged, improperly pressurized, or operating abnormally.

Broken parts may not be covered after installation when the system has been altered, improperly installed, operated outside specifications, or disassembled without prior consultation.

Warranty Claim Requirements

1. Stop using the affected system or component when continued operation could cause additional damage.
2. Contact Max Water® promptly and describe the problem.
3. Provide the original order number and valid proof of purchase.
4. Provide photographs or video when requested.
5. Keep the product, defective component, original wrapping, labels, and packaging available for inspection.
6. Do not modify, repair, disassemble, or return the product without authorization.
7. Follow all troubleshooting and return instructions supplied by the technical or warranty department.

Shipping, Removal, and Installation Costs

• Shipping costs to and from Max Water® for warranty inspection are the buyer's responsibility unless otherwise stated in writing.
• Approved warranty products must be returned freight prepaid.
• The customer is responsible for product-removal and reinstallation costs.
• Max Water® does not reimburse plumbing, electrical, contractor, installation, removal, travel, diagnostic, or service-call charges.
• Some systems are designed for do-it-yourself installation. Max Water® is not responsible for customer labor or third-party labor costs associated with those systems.
• If a return is approved, return shipping and applicable restocking fees remain the customer's responsibility unless otherwise stated in writing.

Limitations of Liability

Max Water® assumes no responsibility for third-party products except as expressly stated in this warranty.

No person, reseller, installer, contractor, representative, or third party is authorized to extend, modify, or create additional warranty obligations on behalf of Max Water® unless authorized in writing.

To the extent permitted by applicable law, Max Water® is not liable for incidental, indirect, special, or consequential damages arising from the product, installation, use, failure, leakage, interruption, or inability to operate properly.

No other warranty is valid in combination with this one-year warranty unless issued in writing by Max Water®.

Warranty Return Address

When a warranty return is approved, ship the product freight prepaid to:

Do not ship a product without prior authorization. Unauthorized returns may be refused or returned at the sender's expense.

Website Purchase Requirement

This warranty policy applies only to eligible systems purchased directly from www.maxwaterflow.com .

Products purchased from another website, marketplace, dealer, retail store, reseller, or third party are not covered under the MaxWaterFlow.com website warranty policy and remain subject to the seller's or manufacturer's applicable warranty.

Out-of-Warranty Service

Products outside the applicable warranty period may be eligible for paid repair service.

Availability of service and replacement parts is not guaranteed and depends on the product model, age, condition, and parts availability.

Frequently Asked Questions