Unless otherwise stated, Max Water® warrants water
systems only against any defects for a one year period from the original date
of consumer purchase on new water systems and 90 days on all other repairs.
Max Water® warranty's products to the direct purchaser only as a result of a
manufacturer’s defect for a period of one year after the date of the original
purchase. The warranty is subject to the limitations written below:
· Proof of the original purchase
from Max Water® is required to fulfill the one year warranty. All non-Max Water® products are subject to their own manufacturer's warranty. This
one year warranty does not apply to consumable items such as filters,
membranes, and tanks, transformers, permeate pumps, and system housing threads. When properly
installed, maintained, and operated, our merchandise is expected to perform the
work for which it is intended.
· Max Water® assumes no liability in connection with its product or any
"third party products" other than what is specified herein
the warranty.
· Max Water® will not authorize any person or third party representative to
assume any obligations or sell its products. Max Water® is not liable for any incidental or consequential damages caused
by the equipment and its failure to function properly.
· Damage to any part of the system or
any part of the products included because of misuse, alteration,
misapplication, accident, breakage, an installation by anyone other than a
certified professional plumber, incompatibility with accessories not sold
or approved by Max Water®, damage
caused by nature, or acts of God, are not covered by this warranty.
· We will not cover any replacement of
broken parts after the installation is completed.
Other
Items Not Covered Under This One-Year Warranty
· Normal wear and tear.
· Damage due to misuse, physical
force, torqueing the fitting, housing, or other parts with extensive force,
improper installation or operation, high water pressure, mishandling, fire,
heat, external water, high humidity 50% and up, other liquids/oils, insect
infestation, or other intrusion.
· Products
that have been altered, repaired, or modified by the user.
· Damage caused by the use of non-Max Water® accessories or misapplication of Max Water® accessories.
· Max Water® products whose labels have been removed, altered or rendered
illegible.
· Max Water® products purchased, shipped to or used and/or serviced outside the
Canada or the United States.
· No other warranty is valid in
combination with the one-year warranty.
· Products returned without valid
proof of original purchase.
· No other warranty is valid in
combination with the one-year warranty.
Warranty
covers parts and in-shop labor only. We offer only a 15-day manufacturer defect
warranty on electrical power supplies, transformers, and UV bulbs. We
offer a 90-day warranty on the booster pumps and a 90-day warranty on the
faucets. No claims will be accepted afterward. No warranties are
applicable to electrical or water system parts installed by the end-user. No
warranties are applicable to filter replacements, membranes, filter housing cracks or damages to the housing sump or the head port threads, O-rings, reverse osmosis reservoir tanks, and permeate pump, booster pumps, UV bulbs and power adapter, fittings, pressure control regulators valves and fittings. No warranty on booster pumps if installed in a wrong position rather than what advertised in our technical installation sheets, no warranty if the booster installed in the wrong place. We test all the parts and any failure in the positioning of the pump, the user will be fully responsible for the damage and product return cost. Should the product become defective during the
term of the warranty, we will repair or replace, provided that the defective
unit is returned to us, freight prepaid to Max Water Flow, 51-B Caldari Road,
Unit 2,3, Concord, Ontario, L4K 4G3. Repairs or replacements are guaranteed
through the end of the original warranty.
This warranty policy is valid for our systems purchased from
our website www.maxwaterflow.com only. The rest of the websites and
retail stores that sell our systems are not covered with a 3-year warranty.
Out of warranty time frame, we charge a service fee starts $35 for every 30 minutes, parts and filters are an additional cost.
Thank you
