Contact Us


Due to an increased volume of queries, our current response time is 48 to 72 hours. 

We kindly ask you to review the following brief Q&A section attentively, as our inbox is inundated, and we prioritize messages related to our store, Thank you for your understanding and cooperation.

1. I purchased directly from

If your inquiry is related to a specific product or question, please send us a message using the contact form, and please provide your (Order Number that starts with EC......)  in the subject line as your question will not get answered without it. Most of the questions are covered in the Technical FAQS section

2. I purchased a Product from Amazon, eBay, Walmart, Wayfair, Etc.

If your inquiry is related to a product that has been purchased from another marketplace (Amazon, eBay, Walmart, Wayfair, etc.) please send your inquiry directly to the respective affiliate seller you purchased from. Any questions related to 3rd party seller purchases will not be answered on website.

3. Is Max Water open to retail public visits?

In an effort to safeguard the well-being of our customers, employees, and the wider public health community, we have made the tough choice to temporarily close our store effective immediately until further notice. We sincerely appreciate your unwavering support and understanding during these challenging times. Thank you for standing by us as we prioritize the health and safety of all.

4. How long does it take for me to receive my order?

Normally we ship within 1 to 4 business days and the delivery takes between 1 to 6 business days, depending on your address destination, for more information about shipping please click here

5. What is the website currency and how much taxes do I have to pay?

Please click here for details.

6. How to place my order online?

Please click here for details

7. Hassle-Free Returns?

You can return new, unused, uninstalled, and undamaged items within 30 days of purchase for a full refund (clearance, liquidation, commercial systems, custom orders, and special orders are final sale, no returns will be accepted). All returned merchandise must be unused in original condition and original packaging, for more details please click here 

*NOTE: We do not cover shipping on returns.

8. Can I cancel my order?

Orders cannot be canceled, for more details please click here 

9. My order tracking link not working.

For more details click here

To ensure safety for our staff, in light of COVID-19, we are operating with a limited team. Thank you for your patience, as it may take longer than expected to return calls.


225 Gibraltar RD
Unit 6
Woodbridge, ON. L4H 4P9


Phone: +1 905 553 4629

Contact Form

Select files...