Contact Us


Please read the following short questions and answers carefully since we receive lots of messages and most of them won't be answered if it's not related to our store 

1. I have specific questions about my systems or filters that I purchased directly from

If your inquiry is related to a specific product or question, please send us a message using the contact form, and please provide your (Order Number that starts with EC......)  in the subject line as your question will not get answered without it.

2. I purchased a Product from Amazon, eBay, Walmart, Wayfair, Etc.

If your inquiry is related to a product that has been purchased from another marketplace (Amazon, eBay, Walmart, Wayfair, etc.) please send your inquiry directly to the respective affiliate seller you purchased from. Any questions related to 3rd party seller purchases will not be answered on this website.

3. I purchased an item from another manufacturer or retailer. 

Please refer to their website or contact them directly for technical support. We can only respond to customers who purchased their products from our website

4. I have technical questions about my systems

Most of the questions are covered in the Technical FAQS section. If your specific question is not addressed in the FAQS section, please send us a message using the following contact form with the phrase "Technical Support" in the subject.

5. Is Max Water open to retail public visits?

With breaking news about coronavirus COVID-19 constantly developing, in order to join the efforts to protect our customers, employees, and public health communities, we have made the difficult decision to close off our store beginning from March 17th, 2020 until further notice. Thank you again for your continued support and understanding.

6. How long does it take for me to receive my order?

Normally we ship within 1 to 4 business days and the delivery takes between 1 to 6 business days, depending on your address destination, for more information about shipping please click here

7. What is the website currency and how much taxes do I have to pay?

Please click here for details.

8. How to place my order online?

Please click here for details

9. How to place my order online?

Please click here for details

10. Can I cancel my order?

You can not, please click here for details

11. My order tracking link not working.

For more details click here

To ensure safety for our staff, in light of COVID-19, we are operating with a limited team. Thank you for your patience, as it may take longer than expected to return calls.


225 Gibraltar RD
Unit 6
Woodbridge, ON. L4H 4P9


Phone: +1 905 553 4629

Contact Form

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